SkinLabs

    Community Guidelines

    Effective date: 8 October 2026

    1. Purpose

    These Guidelines set the standards for interaction on the SkinLabs Platform — comments, forums, reviews, shared routines and any user-generated spaces. They keep the community respectful, useful and safe, and ensure discussions remain consistent with our educational, non-diagnostic mission.

    2. Core Expectations

    • Treat others with respect and courtesy, even when disagreeing
    • Share experiences and questions in good faith
    • Stay on topic and contribute constructively
    • Respect privacy — do not share others’ personal information without consent
    • Remember that SkinLabs content and SKYNN AI outputs are educational and cosmetic only, not medical advice

    3. Prohibited Conduct

    • Post content that is unlawful, defamatory, harassing, hateful or discriminatory
    • Provide or solicit personalised medical diagnosis or treatment advice
    • Share graphic or non-consensual images in a way that shames or exploits individuals
    • Spam, advertise, or promote products without authorisation (including undisclosed affiliate promotion)
    • Impersonate others or misrepresent affiliation with SkinLabs or any brand
    • Attempt to manipulate scores, rankings or community features
    • Upload malware, scrape data, or interfere with the Platform
    • Post content that infringes intellectual-property or other third-party rights

    4. Medical & Safety Boundaries

    The community is not a substitute for professional healthcare. Do not use the Platform to diagnose conditions or prescribe treatments. If you are experiencing a medical issue, consult an HPCSA-registered practitioner or seek emergency care. Posts that cross into personalised medical advice may be removed.

    5. Reporting & Enforcement

    Moderators may remove content, issue warnings, restrict features, or suspend accounts that violate these Guidelines or our Terms. We aim to act proportionately. Report issues via in-Platform tools or email legal@skinlabs.co.za.

    6. Posting in the Community Forum

    • Photos and GIFs must be your own or shared with permission, and must follow section 3. No graphic medical images of other people.
    • Don't post contact details (yours or anyone else's), links to sell or promote something, or the same message repeatedly.
    • To keep the community free of spam, some posts and comments (for example those with links) are held for a moderator to review before they appear. Only you and moderators can see them meanwhile.
    • Anything reported by several members is hidden while a moderator reviews it. Moderators can remove content and restrict accounts that break these Guidelines.
    • Community posts are written by members, not by SkinLabs, and are not medical advice.

    Questions? Contact legal@skinlabs.co.za