Privacy Policy
Last updated: December 2024
Introduction
At SkinLabs ("we", "our", or "us"), protecting your privacy and personal information isn't an afterthought — it's part of how we're built. This Privacy Policy explains, in plain terms, how we collect, use, disclose and safeguard your information when you use our website and services.
By using our services, you're agreeing to the collection and use of information as set out below.
Information We Collect
Personal Information
When you use our services, we may collect:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely)
- Skin profile data (type, concerns, goals)
- Account credentials
Usage Information
We automatically collect:
- Device and browser information
- IP address and location data
- Pages visited and interactions
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process orders and deliver products
- Provide personalized skincare recommendations
- Communicate about your orders and account
- Send marketing communications (with your consent)
- Improve our products and services
- Prevent fraud and ensure security
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@skinlabs.co.za
Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
For more information, see our Cookie Policy.
Third-Party Services
We may employ third-party companies and individuals to facilitate our service, provide service on our behalf, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Questions About Privacy?
If you have any questions about this Privacy Policy, please contact us
privacy@skinlabs.co.za